AI chatbot helps tenants with their questions.

Helping tenants step by step

Woonbedrijf wanted to handle the many information requests from tenants faster and more consistently. Employees spent a lot of time gathering data, checking forms and answering recurring questions. This caused delays and unnecessary pressure on the team. The housing association therefore looked for an AI solution that would make the process simpler and more reliable, without losing the personal touch. Together with Facilitech and SevenLab, the idea arose for an AI chatbot that guides tenants step by step through submitting information requests. This allowed Woonbedrijf to reduce the pressure on customer service and streamline the process from request to resolution.

A virtual assistant that thinks along

Together with Woonbedrijf, Facilitech and SevenLab developed an AI chatbot that helps tenants in a natural way. The chatbot recognises the type of request, links it to the right form and automatically asks for the right information. Thanks to the integration with TOPdesk, the data is processed directly in the existing workflow. The user-friendly chat interface, built with Typebot, makes it easy to submit a request via the website or app. The AI agent analyses answers, asks follow-up questions where needed and ensures complete input. The result is a smooth dialogue that takes work off tenants' hands and saves employees time.

Working more efficiently with higher satisfaction

Since the AI chatbot was introduced, tenant requests are handled faster and the workload within the customer contact team has dropped noticeably. The AI takes over most standard questions and administrative tasks, so employees can focus on personal and complex situations. Tenants experience faster, error-free handling and can submit their request at any time. As a result, customer satisfaction has risen and the team works with more calm and overview. Facilitech and SevenLab continue to develop the chatbot together with Woonbedrijf, so the solution keeps pace with new needs and processes.