Faster answers to support questions with AI.

From scattered knowledge to knowledge at your fingertips

Weekamp Deuren wanted to reduce the pressure on its support department and make finding information easier. Every day, employees received many recurring questions about product information and procedures, so time was lost searching and answering. Together with Facilitech and SevenLab, Weekamp Deuren developed an AI-powered knowledge base that brings existing documentation and frequently asked questions together in one clear environment. Employees now find the right answers instantly and can focus better on their core tasks, without depending on colleagues or separate files.

A practical AI assistant for the support department

The knowledge base works like a virtual colleague that is always available. Support staff ask questions in plain language and receive a reliable answer from internal knowledge sources within seconds. Facilitech and SevenLab set up the solution based on existing manuals and previous customer questions, so the answers are recognisable and correct. The simple chat interface makes it easy to use, so everyone quickly embraced the knowledge base. Thanks to this practical application of AI, the support team has to answer far fewer questions manually, which saves noticeable time.

Less pressure and more time for customer contact

Since the knowledge base was introduced, the Weekamp Deuren support department works noticeably more efficiently. Employees find what they need faster and can help customers more directly and accurately. They need to check with colleagues less often, leaving more time for personal contact and handling complex requests. The organisation sees the AI knowledge base as a reliable support in daily work. Facilitech and SevenLab continue to improve the solution together with Weekamp Deuren, so information is always instantly available and the support department keeps running smoothly.